betbt Privacy Policy — Your Information Is Our Responsibility

Introduction & Purpose of This Policy

betbt ("we", "our", or "platform") provides a safe and trusted online gaming environment for users in Bangladesh. This privacy policy explains what information we collect, why we collect it, how we use it, and what your rights are.

By using the betbt website or any of our services, you are agreeing to the terms of this policy. If you do not agree with any term, please refrain from using our services.

What Information We Collect

To open an account and use services on the betbt platform, we need to collect certain information. This information falls into two main categories:

a) Information You Provide Directly

When you give it to us yourself:

• Full name and date of birth (for age verification — services are available to users aged 21 and above only)
• Mobile number and email address
• Residential address
• Identity document details (national ID card or passport — at the time of verification)
• Payment method details: bKash, Nagad, Rocket, or Upay account number
• Login credentials (username and password — stored in encrypted form)

b) Information Collected Automatically

What our system records automatically when you browse the site:

• IP address and device identifier
• Browser type, operating system, and language preference
• Page visits, click patterns, and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and betting activity

How Your Information Is Used

betbt uses your information only for specific, legitimate purposes. Those purposes are described in detail below:

Account Management and Verification

We use your identity and contact information to create, manage, and secure your account. Verifying the age of users to prevent access by those under 21 is our responsibility.

Processing Financial Transactions

Payment information is required to process deposits (minimum ৳200) and withdrawals (minimum ৳1,000) via bKash, Nagad, Rocket, and Upay. Transaction records are kept for security and dispute resolution purposes.

Providing Customer Support

Our 24/7 live chat and email support team ([email protected]) uses your contact information to resolve your issues. Support is provided in both Bengali and English.

Platform Improvement and Personalization

By analyzing usage patterns, we improve betbt's services and deliver an experience tailored to your preferences.

Fraud Prevention and Security

Information is monitored to prevent unauthorized access, fraudulent activity, and money laundering. This is both a legal obligation and part of protecting the interests of all users.

Communications and Notifications

Emails or SMS messages may be sent to keep you informed about account activity, transaction confirmations, and important policy changes.

Sharing Information with Third Parties

betbt does not sell or rent your information. However, limited information may be shared with certain trusted partners to operate the service:

Payment Processors

Payment service providers such as bKash, Nagad, Rocket, and Upay receive only the information needed to complete a transaction. They operate under their own privacy policies.

Technology Service Providers

Some technology partners support server hosting, security testing, and analytics services. They operate under strict confidentiality agreements.

Legal Obligations

Providing information may be legally required under applicable laws in Bangladesh, court orders, or valid requests from government authorities.

Data Security Measures

betbt uses internationally recognized security technologies to protect your information:

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Password hashing: Your password is not stored directly — only an encrypted hash is kept.
• Secure servers: All data is stored in protected data centers.
• Access controls: Only authorized staff can access your information, and only when required to provide services.
• Regular security audits: System audits are conducted regularly to identify vulnerabilities.
• Two-factor authentication: An additional verification layer is in place to prevent unauthorized access to accounts.

While we work to maintain the highest level of security, no service can guarantee 100% security on the internet. We are committed to being transparent about any potential risks.

Data Retention Period

betbt does not keep your information longer than necessary. The retention period for specific types of data is outlined below:

• Account information: For as long as the account is active and for the applicable legal period after it is closed.
• Transaction records: Retained long-term for financial auditing and legal requirements.
• Communication history: Retained for a set period to improve support quality and resolve disputes.
• Browsing and session data: Short-term — anonymized after analysis is complete.

Even after an account is closed, certain information may need to be retained where a legal obligation exists. Otherwise, data will be deleted upon your request.

Your Rights and Controls

As a betbt user, you have the following rights over your own information:

Right to Access

You may request to know what information we hold about you. We will provide a complete list within the applicable timeframe.

Right to Correction

If any of your information is incorrect, you can correct it directly through your account profile or by contacting our support team.

Right to Request Deletion

After closing your account, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

Right to Data Portability

You may request that your information be provided in a structured, commonly used format.

Right to Object to Processing

You have the right to object to marketing communications or non-essential processing of your information.

Protection of Minors

betbt is for users aged 21 and above only. We do not intentionally collect any information from minors.

Age is verified at the time of account registration. If we learn that a minor has created an account by providing false information, that account will be closed immediately and all associated data will be deleted.

A note for parents — if you believe your child or a minor is using our site, please contact [email protected] immediately.

Changes to the Privacy Policy

betbt may update this privacy policy from time to time. When changes are made, we will:

• Update the "Last updated" date at the top of the policy.
• Send a notification to the registered email address for significant changes.
• Display a visible notice on the site.

Continuing to use the site after changes are made will be taken as your agreement to the new policy. We therefore recommend reviewing this page regularly.

Cookies and Tracking Technologies

betbt uses cookies and similar technologies to improve the quality of its services. The different types of cookies are described below:

Essential Cookies

These cookies are essential for the site to function correctly. They are used to maintain your login session and keep security features active. These cookies cannot be disabled.

Functional Cookies

These cookies are used to remember your preferences and settings, such as language preference and display settings.

Analytical Cookies

These cookies collect information such as how many users visit a page and how long they spend there, in order to improve the quality of the site. All data is kept anonymous.

You can accept or reject cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.

International Data Transfers

Some of betbt's technology infrastructure may be stored on servers located outside Bangladesh. In such cases, we ensure that:

• Data transfers are carried out with the highest level of security.
• The receiving country or organization maintains adequate data protection standards.
• Data protection is ensured through applicable legal frameworks and agreements.